This paper describes the evaluation of a natural language dialog-based navigation system (HappyAssistant) that helps users access e-commerce sites to find relevant information about products and services. The prototype system leverages technologies in natural language processing and human-computer i ...
Websites of businesses should accommodate both customer needs and business requirements. Traditional menu-driven navigation and key word search do not allow users to describe their intentions precisely. We have developed a conversational interface to online shopping that provides convenient, persona ...
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