I started out in customer service. Lots of people passionate about social media have some customer service in their background. That’s why I really got into Barry Moltz’s and Mary Jane Grinstead’s book BAM!: Delivering Customer Service in a Self-Service World (amazon affiliate link). It’s a very rea ...
I started out in customer service. Lots of people passionate about social media have some customer service in their background. That’s why I really got into Barry Moltz’s and Mary Jane Grinstead’s book BAM!: Delivering Customer Service in a Self-Service World (amazon affiliate link). It’s a very rea ...
As Lady Stronico (Staci) continues her struggle with T-Mobile a valuable lesson was learned. The T-mobile (so far, 100% unhelpful) staff will try to shuffle you off into a convenient side room to call headquarters, with the assurance that calling headquarters via their phone and a special number wil ...
De The Online Mom Con un estimado de más de 6 millones de usuarios activos diarios, Twitter es ahora una fuerza imponente. Pero muchos usuarios todavía se rascan la cabeza, intentando dilucidar cómo el sitio de micro-redes puede trabajar para ellos de la mejor manera. Primero, el sitio no parece ser ...
I'm not sure that this really qualifies as a technical problem, but it was a problem I had. The Problem: Any one of the many you are likely to have with T-Mobile -in my case it was a non-working phone, and no good options of upgrading. The Cause: T-Mobile customer service sucks. The Solution: Insist ...
I am an awful customer. I want and want and want and I have NO sympathy for your issues. You are getting paid to serve me. I am very open about service (or lack thereof) that I receive. Rogers has done more than well by me, Netfirms has been surprisingly available (although, they never did fix [...]
Most CIOs would agree that they have a thankless job. They are expected to do more than is humanly possible, with less than is minimally required, and deliver results faster than are theoretically possible. This is especially true in the SAP world where the technology is complex, competent resources ...
I don't want to hear any more about the high value Apple places on the customer experience. Once they have your money, they don't give a damn about your experience. I ordered holiday cards from iPhoto. They were shipped to the Atlanta address, which has been sold and is currently vacant. Great. I'll ...
If you work at Starbucks or Tim Hortons then this post is for you. Is it too much for me to ask that you pass me that cup of coffee I just purchased from you? It doesn't matter if I go to Starbucks or Tim Hortons, the person behind the counter always puts my cup of coffee on the edge of the counter, ...
Dear Mr Bennett Thank you for coming back to us about your booking to Cape Town. I am sorry that you are unhappy that I have not been able to offer to refund your ticket to Cape Town. I have thoroughly reviewed your circumstances again. I do understand your disappointment with our decision, but I am ...
