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19 hours ago by Crystal Kendrick

Crystal Kendrick, President of The Voice of Your Customer, presents Are Your Customers Always Delighted? A Lunch and Learn Session Wednesday, July 22, 2009 11:00 a.m. – 1:00 PM Madeira City Hall Council Chambers 7141 Miami Ave Cincinnati, OH 45243 Whether your organization calls it customer surveys, ...

The Voice of Your Customer - ckendrick1.wordpress.com

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2 days ago by Lew

Today’s markets are dominated and driven by commoditization. Every consumer knows that an insurance policy is an insurance policy; a mortgage is a mortgage; a bank service is a bank service; and every product and service is pretty much the same as every other like product and service. Although diffe ...

Bizsolutionsplus - lgbusinesssolutions.typepad.com/solutions_to_grow_your_bu · Rank: 62,976 · 260 references

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2 days ago by mikedmerrill

How many of us have signed up for customer loyalty programs only to find out they really did not provide as much value as we had expected? Recently I was able to put my travel related customer loyalty programs to the test and I was extremely impressed. When I was a sales and marketing manager for De ...

Mike D. Merrill's Blog - mikemerrill.com/wordpress · 1 reference

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3 days ago by NormaH

Employee engagement is key to providing outstanding customer service. Do you make it easy for your staff to communicate customer feedback? Are your policies consistent with good customer service? The only way to find out is to stay in the customer service conversation with your staff. Let me share a ...

Captivated Customers - captivatedcustomers.com

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3 days ago by hellomynameisscott

1. Foster customer activity. Especially during long wait times. Giving the customer something to do that enfolds him in the effort and tempers impatience. For example, at Six Flags, they play non-stop cartoons while you wait in 45-minute roller coaster lines. At the Vegas airport, they loop entertai ...

HELLO, my name is BLOG! - hellomynameisscott.blogspot.com · Rank: 5,769 · 391 references

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4 days ago by Roxanne Emmerich

Welcome to the TGIM e-Zine! Transform your team from “snooze-button hitters” to “rock-star performers” and create a buzz-worthy environment your clients will love. Issue 32 Topics Include: READ NOW Why More Is Less Understanding the Consumer’s Process PTBE: Permission to Be Extraordinary Not signed ...

Thank God It's Monday™ Blog - thankgoditsmonday.com/blog

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7 days ago by stevecohn

In my last post, I wrote about health care professionals and insurance companies who look at patients as their symptoms or the part of the body where the problem or the pain resides. Considering that health care is on everybody’s mind today, here are a few more thoughts: When we recently did a patie ...

It's Not Rocket Service! - stevecohn.wordpress.com

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8 days ago by Heather Villa, CMA, MBA, MSM

When working with a large business, one of the biggest challenges project managers face is the problem of feedback management. Let me give you an example of a recent project I was working on: We were implementing a training program for customer service reps. I was the project manager in charge of th ...

Heather Villa - ... - hireheathervilla.com · 7 references

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10 days ago by hellomynameisscott

Video not working? Click here for Adobe Flash 9. Watch the original video on NametagTV! LET ME ASK YA THIS... When was the last time you were your own customer? LET ME SUGGEST THIS... For a list called, "12 Ways to Out Service the Competition," send an email to me, and you win the list for free! * * ...

HELLO, my name is BLOG! - hellomynameisscott.blogspot.com · Rank: 5,769 · 391 references

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13 days ago by Kalin Bracken

In order to boost your career in any customer service related job function, obtaining a strong skill base by continually improving your techniques and adopting the latest best practices is essential. Education, coupled with work experience can give you a solid foundation, but not all learning tools ...

Customer Service Reference.com - customerservicereference.com