Blogs1 - 10 of 259 recent posts for tag:"customer service training"
03
Nov
2009
UK Business Embrace Customer Service Training

6 days ago by admin

In today’s competitive markets, it is often the quality of customer service that determines the winners and losers. ‘Customer service training can be the magic ingredient that makes a business or organisation stand out from the crowd.’ says Mike Wilkinson, Chief Executive of Lancashire and Blackpool ...

Train Routes - train-routes.com

30
Oct
2009
Talking to Walls

9 days ago by Schottsi

I know a man who trains people to be speakers. During his training, the instructor gave a very friendly, but implicit warning; Don’t train people who are from a specific industry. These people will only cause trouble and in the end, they won’t be able to become speakers or trainers. The man heard th ...

The Gold Apples Blog - thegoldapples.com/blog

Untitled

10 days ago by David Levin

Got a problem with someone? Try saying, “I’m sorry.” Here’s something you can take to the bank: If you’re having some sort of trouble with someone—conflict, tension, bad blood, whatever—nothing gets things back on track like a good old-fashioned apology. “But I didn’t do anything wrong!” you say, “I ...

Don't Just Talk, Blog! - dontjusttalkbeheard.com/blog

Sorry to Disturb You!

10 days ago by Cammie McKenzie

Ever have the feeling you are disturbing the person who is supposed to be providing you with service? I am certain the answer is YES! Funny how customers almost seem apologetic as they carefully ask for service or help. Well, not so FUNNY, actually. Customers need to be empowered to know that it is ...

Cammie McKenzie Blog - cammiemckenzie.com/cammieblog

See What CRM Content I Just Added

10 days ago by editor

I found some great CRM tips and resources for you this week. Read on... Go check out the following tips and resources: Check Out This Week's CRM Articles: CRM - it is not a new concept! I would really appreciate your feedback on any of the above content. I would especially like to know what CRM-rela ...

CRM Blog - CRM-i.com/blog · 3 references

28
Oct
2009
Don’t Give Up

11 days ago by Schottsi

I met a gentleman yesterday. I had met him a week or two ago; but I got to know him a bit better yesterday. He came into my restaurant to sell us advertising space in a local coupon book. I began to ask him about his past …….I blinked, and an hour and a half had suddenly flown by. This man was fasci ...

The Gold Apples Blog - thegoldapples.com/blog

27
Oct
2009
Giving Business A Bad Name? Maybe, Maybe Not?

12 days ago by infowhse

In business, EVERYTHING is about your name and your reputation. You could have the best business in the world with the best people and the best products, but if it has a poor reputation, it is destined to fail. In fact, just one bad experience can often cost you a customer or many customers. Let me ...

C... - customerservicetrainingblog.com

26
Oct
2009
Facebook Violates the Basic Rules of Serving Customers

13 days ago by stevecohn

Facebook users were surprised this weekend to find that their Facebook news feed had changed. It wasn’t just a cosmetic change, it was a complete change in the way Facebook users get their information from their “friends.” The change left users completely confused and baffled about why Facebook made ...

It's Not Rocket Service! - stevecohn.wordpress.com · 1 reference

Good customer service…… from the customer!

13 days ago by Schottsi

“Thank you so much for the great service!” I’m the customer.” I said to the cashier. ” Why are you thanking me for great service?” The grocery store cashier grinned. “I ask every single customer the following questions. Do you have a frequent buyers reward card? Do you have your own bags today or wo ...

The Gold Apples Blog - thegoldapples.com/blog

22
Oct
2009
It really is that simple.

17 days ago by Schottsi

We love to complicate things. Maybe because, from an uninformed perspective, things look really complicated. We hate to appear stupid. Rather than admit our short comings…… we console ourselves by saying topics and skills are so complicated, that only an expert can understand . What am I talking abo ...

The Gold Apples Blog - thegoldapples.com/blog

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